환불 정책

★ Please contact our customer service team to inform them about your return or exchange in advance to facilitate the process.

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When returning or exchanging items, please download the return/exchange form and include it in the package

If the package does not include the return/exchange form, it will be difficult for the logistics staff to identify and process the return or exchange, so please make sure to include it.

Reminder: We will not process returns under the following circumstances, please take note to avoid affecting your return/exchange rights:

  1. According to the exception to the 7-day right of withdrawal for distance selling, personal hygiene products that have been unsealed cannot be returned.
    Items that meet personal physiological needs and have been sealed (e.g., underwear, panties, etc.) cannot be returned once opened or tried on due to hygiene concerns.

  2. Returns or exchanges for the same order can only be processed once.

  3. Exchanges due to personal reasons (e.g., dislike, wrong size, different from expectations)
    - For single items, buyers enjoy free shipping for one exchange; return shipping fees are at the buyer's expense (NT$80 for convenience store pickup/NT$100 for home delivery). If the item is returned to us, we will decide the logistics company based on the schedule. If it exceeds the deadline for any reason, refunds or resending of items will not be possible.

  4. For orders enjoying free shipping, buyers need to pay the return shipping fee for the first return; if the item is returned via self-mailing, a handling fee of NT$15 will be deducted upon receipt.

  5. Refuse to process packages returned maliciously or due to stockpiling; such actions will result in penalties and the right to deny future purchases.

  6. For convenience store pickups, the return handling fee (NT$70) will not be refunded if the item is not picked up or returned due to shipping reasons.

  7. Items marked as "non-refundable" in the product description, such as clearance and special sales items, cannot be returned or exchanged.

  8. Return procedures:
    1. If the item is defective and needs to be returned, the buyer bears the shipping cost;
    2. Returns for reasons other than defects will not be accepted if the item is unopened or returned due to logistics issues;
    3. Returns must include the buyer's receipt and cannot be processed without authorization, otherwise, the return will be rejected;
    4. Returns due to malicious intentions will be legally pursued by our company.

  9. Items that cannot be returned:
    1. Items returned after seven days from the receipt date.
    2. Items that have been worn, stained, or have odors.
    3. Items that have been washed or used, with signs of use.
    4. Items without complete packaging or all accessories.
    5. Items with specific brands, logos, or unique identification marks.
    6. Items where the original receipt has been donated or not included with the return.
    7. Items returned together with different items or from different orders.

★ If the return reduces the order amount below the threshold for free shipping or discounts, the shipping cost will be deducted.

★ If the order amount after the return is below NT$3,000 (including complete order returns), the service fee will be deducted from the refund amount (NT$70 for a convenience store/NT$100 for home delivery).

Return Process and Timeline

If no other instructions are given, refunds will be automatically credited to your account as store credit.

Store credit has no expiration date and can be used for future purchases.

If a refund is preferred, please provide the necessary bank information (branch code + account number + account holder, matching your membership details).

If the return meets the refund conditions, a handling fee of NT$15 will be deducted from the refund amount.

For self-mailed returns, a handling fee of NT$15 will be deducted upon receipt of the item.

  1. For credit card payments: Refunds will be processed within 10-15 business days upon receipt of the returned item.

  2. For ATM/bank transfer payments: Refunds will be processed within 10-15 business days upon receipt of the returned item (account information required).

  3. For convenience store payments: Refunds will be processed within 15 business days upon receipt of the returned item (account information required).

  4. For online payments: Refunds will be automatically processed according to the original payment method unless specified otherwise (store credit handling applies).

★ Refunds that reduce the order amount below the free shipping or discount threshold will have the shipping cost deducted.

★ Orders returned in full or reducing the total amount below NT$3,000 will have the service fee deducted from the refund (NT$70 for convenience store/NT$100 for home delivery).

Procedure for Receiving Defective Items

  1. Within seven days of receiving the item, please take photos of the defect and send them via private message to our customer service on the Facebook fan page.

  2. Provide your membership name in the message for verification and processing.

★ Definition of defects: Large-scale damage, detached seams, mismatched sizes, etc., that affect the use of the product.

★Non-defect definition: Loose threads, minor marks, protective films, minor stains, or slight odors that do not affect the use of the product.

About the 7-Day Cooling-Off Period

According to consumer protection laws, you are entitled to a 7-day cooling-off period starting from the day after the receipt of the item.
The cooling-off period begins the day after you or your designated recipient signs for the item and ends on the seventh day. If the item is received by someone other than you, the cooling-off period starts from the day the item is signed for by the recipient.

★ Regardless of whether the recipient is the purchaser, the cooling-off period begins upon receipt of the item.

  • For items sent by other shipping companies, the logistics processing time may vary, and the company cannot provide refunds or exchanges due to shipping delays.
    Please contact our customer service team within the cooling-off period for assistance.

We will process your request as quickly as possible.